You may recall an earlier article in which I lambasted Nanny's ever efficient and helpful chums in HMRC (the tax man), re their request for a P60 (statement of earnings) for the tax year end April 2005.
The trouble with this request was that the P60 had been supplied twice to them before.
Now the issue has arisen again.
We received a communication from Nanny's HMRC stating that the P60 "could not be traced", ie they have lost it!
I rang to find out what the hell was going on, and pointed out that said P60 had first been sent in July 2005 (returned by HMRC) then resent at their request (they had lost the copy they made of it!) April 2006.
Nanny's jobsworth informed me that we would have to supply a statement of earnings, in other words we would have to waste more of our time sorting out their mess!
Not once did I receive an apology for their error.
After some pointed discussion with the jobsworth, some common sense prevailed and HMRC have graciously allowed me to send a photocopy of the missing P60.
Totally useless!
I would like to put together a list of people's experiences of dealing with HMRC, and would be very grateful if you could contribute to this list.
In order to keep them in one place, I would be very grateful if you could post them on the Forum rather than on this site.
Please ask your friends and family to contribute.
Thanks.
Ken
Ken,
ReplyDeleteAre you interested in events prior to the IR and HMC aggregation?
I assume you are also aware that the IPCC body is now also the body that inestigates complaints about the way the HMCR deals with its 'clients' - from a Customer Relationship point of view.
Which might be of interest at some point.
All grist to my mill Grant:)
ReplyDeleteYou have to remember that most HMCR personnel have no less than a high school (secondary school) education, and with exam standards at an all time low, they are not too intelligent - in fact probably stupid. So, you should give them some leeway when dealing with the.
ReplyDelete