Those of you who shop at Sainsburys may find the following email sent to Justin King, CEO Sainsburys, to be of interest:
"Dear Mr King
Please be advised of the following problems that I am having with your "service":
1 Delivery arranged for 25 Sept 10-12am
2 I was called on 25th at 10:30 by the driver who claimed that the van would not start, and said the delivery would be late
3 We agreed that I would wait until 13:00, and he would call me back before then to advise of progress
4 He never called
5 I called "help desk" 13:30 and was advised (after many attempts by them to contact the Purley Way store) that earliest delivery would be 14:30.
We rescheduled for 27th 10am, first delivery slot
6 I was called back later by "help centre" to be told that the vans are only loaded at 10:00, as such delivery could not be at 10:00 but latest 11:00
Why do you have 10:00-12:00 as a slot, if you are not even loading vans until 10:00?
7 I confirmed the above by email, though no one wrote back; I merely have an electronic confirmation that someone would write back
Why do your people not answer emails?
8 Today, 27th, nothing has arrived.
9 I called "help centre", who have a record of Tuesday's discussion; they called Purley Way. The store claim to have no record of the delivery for today, and that they have no record of my delivery not being made on Tuesday.
10 They say that they will call me back, I am still waiting.
-Who has my Tuesday delivery?
-Don't you record customer returns?
-Someone is lying here, who?
-Are you impressed with the quality of customer service?
-Has my credit card been charged for this non delivery?
-What are you going to do about this?
-Why should I not use Tescos instead?
FYI, I run a network of popular, well known and highly Google ranked extensive websites under www.kenfrost.com "The Living Brand". I have extensive media contacts.
Within the network are two sites that may be of particular interest to you; www.baisshite.com and www.thameswaterisshite.com
This story goes on my sites at 14:00 today.
I look forward to hearing from you.
www.kenfrost.com "The Living Brand"