Wednesday, October 28, 2009
Rules and regulations, mixed with an edifying dose of inflexibility, are Nanny's tools of trade, as Rita Longbottom discovered to her cost recently.
Mrs Longbottom, a dementia sufferer in her 80's, lived in sheltered housing scheme in Anchor Court Southport.
One afternoon she wanted to come back into the complex, having forgotten her key. However, owing to EU working laws, the live in warden was not allowed to be contacted by the managers (Anchor) of the complex (in order to open the door) because the law states that the warden must have an 11 hour break between shifts.
The result being that Mrs Longbottom had to wait outside for 6 hours (Anchor claim she "only" waited for 2 hours) whilst a locksmith was summoned by Anchor from several miles away.
Residents at the complex pay £28K for the warden to live on site.
There are a number of points that arise here:
1 It is fair enough that the warden has time off, otherwise people would end up taking advantage with endless petty requests. However, in this particular case, some commonsense should have been shown.
2 Errm...given that the neighbours were the ones who contacted Anchor, to let Mrs Rowbottom in, why didn't anyone of them let her sit in one of their houses whilst waiting for the locksmith?
Whatever happened to commonsense?
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