Just in from Asda:
"Thank you for your message.
Dear Mr. Frost.
Thank you for your e-mail.
We are currently aware of this issue, and have spoken to the colleague involved to make sure, she's aware of the correct policies in the future. Once again thank you for bringing this matter to our attention.
Kind Regards
******* ASDA Service Team "
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I had a reply to my rant to asda:
ReplyDeleteThank you for your message.
Hello Mike,
Thank you for contacting me.
We are aware of the story that has been placed on the internet and I can imagine how silly it seems.
When customers are purchasing any cutlery items including kitchen knives it currently flags up an age query alert on the checkout when the item is scanned to prompt all checkout colleagues to make sure the customer they are serving are over the legal limit for the item they are purchasing.
The reason why the age query alert flagged up when the cutlery was scanned, is due to age limit for purchasing knifes. All colleagues have to make sure knifes are not sold to anyone under the age of 16.
I can confirm we are not making any habit of asking for identification for teaspoons in any of our stores.
Thanks again for your email and please contact me again if I can help with anything else please let me know.
Yours Sincerely
Lucy Robinson
ASDA Service Team
NB: Please do not reply to this email, if you require further information, please use the contact us page on ASDA.com, quoting your reference number in the subject field.
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there you go
What the reply ACTUALLY means is:
ReplyDelete'Oops! We've been caught out! We did not expect this to cause such adverse publicity, or to make us look total prats! We'd better bullshit, sorry, backtrack as fast as possible.