Saturday, February 10, 2007
Wasting Your Money
The regulars amongst you will know that I am an FCA and auditor, with a few years' experience of working in multi nationals around the world.
One of the many things that I have learned, aside from always going to the loo before a meeting and drying my hands afterwards, is that bonuses should be used to reward good results and exceptional performance.
Bonuses should not be used to reward failure.
Therefore I have to ask the question, why the hell have the staff at the Child Support Agency Staff (CSA) been paid over £25M in bonuses; given that the CSA is a total load of old bollocks!
Even Bliary Poppins herself has said that the organ is not "fit for purpose".
In 2002-03 £11M was paid in the form of bonuses, and £4M was paid last year (when John Hutton the Work and Pensions Secretary announced that the CSA was to be scrapped).
The CSA has a backlog of nearly 240,000 cases, and more than £3.5 billion of uncollected debts on its books.
Around one in five calculations or assessments are inaccurate, and it currently takes around 36 weeks to deal with new applications.
CSA staff admitted entering inaccurate information about families into the agency's computer system, and redirecting calls to answer phones.
Well done lads!
Needless to say Nanny's Department for Work and Pensions think the bonuses are great.
"The bonus scheme, agreed by the unions, rewards the hard work of individuals.
CSA staff are, of course, eligible to be recognised in this way.
The CSA's well documented problems stem from the design of the system
introduced in 1993, but staff should not be punished for them."
Sorry, but have I totally misunderstood my last 20 years in business, aren't salaries meant to reward people for their work?
Money well spent!
There you go folks, in Nanny's world lousy work gets rewarded, especially when it's you and I that are paying for it!